Terms of service

Last updated: October 15, 2026

1. Overview

This website is operated by TwoMemo (“TwoMemo”, “we”, “us” or “our”). Throughout the site, the terms “we”, “us” and “our” refer to TwoMemo. By visiting our website, placing an order, or using any of our services (together, the “Services”), you agree to these Terms of Service (“Terms”) and to our Privacy Policy, Refund Policy and Shipping Policy, which are part of these Terms. If you do not agree, please do not use the Services.

Our store is hosted on Shopify. Payments are processed by our payment partners, including Razorpay.

2. Eligibility

You must be at least 18 years old, or be using the Services under the supervision of a parent or guardian, to place an order. By ordering, you confirm that the information you give us, including your name, address, phone number and email, is accurate and complete.

3. Our products

TwoMemo makes personalised T-shirts, sweatshirts and hoodies printed with the photos and text you provide. Every item is made to order.

  • Product photos and previews on our website are for illustration. Actual print size, placement and colours may vary slightly because of screen settings and the printing process.
  • Black-and-white designs are printed in black and white even if you upload colour photos.
  • Garment measurements are listed in our size guide. Small variations of about ±1 inch are normal.

4. Your personalisation content

When you upload photos or enter text (“your content”), you confirm that:

  • you own your content or have permission to use it, including permission from any person shown in your photos;
  • your content does not infringe anyone’s copyright, trademark, privacy or other rights (for example, brand logos, celebrity images, film or sports artwork, or other people’s designs); and
  • your content is not obscene, hateful, defamatory, violent, illegal or otherwise objectionable.

We may refuse, cancel or ask you to change any order whose content we believe breaks these rules. If we cancel for this reason before printing, we will refund you; if printing has started, we may not.

You keep ownership of your content. You give us permission to use it only to design, print and deliver your order and to contact you about it. We will not use your photos for marketing without your separate permission.

You are responsible for checking the spelling of names, dates and text, and for uploading clear, good-quality photos. We are not responsible for errors in the details you provide, or for print quality affected by low-resolution or blurry photos. If a photo is unsuitable, we may contact you on WhatsApp to ask for a better one.

5. Prices and payment

  • All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Shipping charges, if any, are shown at checkout.
  • We may change prices, offers and products at any time without notice. Changes do not affect orders already confirmed.
  • If a product is listed at an incorrect price because of an error, we may cancel the order and refund any amount paid, even after it is placed.
  • Offers and discounts (for example, “any 2 tees for ₹1,499”) apply only as described and cannot be combined unless stated.
  • We accept prepaid payments through our payment partners and, where available, Cash on Delivery (COD).

6. Cash on Delivery

For COD orders, we may ask for an advance payment (currently ₹500 for one tee and ₹1,000 for two or more tees or a couple set) before your order goes into production. We will contact you on WhatsApp to confirm your order and share a payment link. If the advance is not received within 48 hours, we may cancel the order. The balance is payable to the courier on delivery. The advance is non-refundable once production has started, as explained in our Refund Policy.

7. Order confirmation and production

An order is confirmed when payment (or the COD advance) is received. Production usually takes 3–5 business days, then the order is shipped. Delivery times are estimates and are not guaranteed. For details, see our Shipping Policy.

8. Cancellations, returns and replacements

Because every item is personalised, orders can only be cancelled before production begins, and we do not accept returns or exchanges for change of mind or wrong size ordered. We replace items that arrive damaged, misprinted, or different from what you ordered, if you contact us within 7 days of delivery. Full details are in our Refund Policy.

9. Shipping and delivery

We ship across India through courier partners. Please make sure your address and phone number are correct. If a parcel is returned to us because of an incorrect address, failed delivery attempts, or refusal at delivery, re-shipping charges may apply and COD advances are not refunded.

10. Intellectual property

All website content created by us, including the TwoMemo name and logo, design templates, layouts, text, graphics and product images, belongs to TwoMemo or its licensors. You may not copy, reproduce, sell or use it without our written permission. Our design templates are for personal use on products you order from us.

11. Prohibited uses

You agree not to use the Services for any unlawful purpose; to upload harmful or infringing content; to interfere with the website’s security; to place fraudulent orders; or to misuse offers or COD. We may suspend or cancel orders and access for any breach of these Terms.

12. Reviews and feedback

If you submit a review, photo or feedback, you confirm it is genuine and that you have the right to share it. You allow us to display it on our website and social media. We may remove reviews that are false, offensive or unrelated to our products.

13. Third-party services

Our Services use third parties such as Shopify, Razorpay, courier companies and WhatsApp. Their use is subject to their own terms and privacy policies, and we are not responsible for their acts or failures.

14. Limitation of liability

To the fullest extent permitted by law, TwoMemo is not liable for any indirect, incidental or consequential loss arising from your use of the Services or our products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms limits your rights as a consumer under Indian law.

15. Indemnity

You agree to indemnify and hold TwoMemo harmless from any claims, losses or costs (including legal fees) arising from your content, your breach of these Terms, or your violation of any law or third-party rights.

16. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page, with the “Last updated” date. Continuing to use the Services after changes means you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in Nagpur, Maharashtra. Before taking legal action, please contact us so we can try to resolve the issue.

18. Grievance Officer and contact

For questions, complaints or grievances about these Terms or your order, contact:

Grievance Officer: Gaurav Ashok Kale
TwoMemo
Email: twomemo.mail@gmail.com
WhatsApp / Phone: +91 72198 98691
Address: Plot No. 305, In Front Of Nair Coal Services, Ramnagar, Marartoli, Nagpur, Maharashtra 440010, India

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.