Refund policy

At TwoMemo, every T-shirt, sweatshirt and hoodie is personalised with your photos and text and printed specially for you. Because each piece is made to order, we’re unable to accept returns or exchanges for reasons such as change of mind, wrong size ordered, or personal preference. Please check the size guide and your personalisation details carefully before placing your order.

Damaged, defective or incorrect orders

We’ll replace your order free of charge if:

  • the print is defective (smudged, faded, cracked or misaligned),
  • the garment arrives damaged or has a manufacturing defect,
  • we made a mistake in your personalisation (for example, a spelling error that wasn’t in the details you gave us), or
  • you received the wrong item, size or colour compared with what you ordered.

How to request a replacement

  1. Message us on WhatsApp at +91 72198 98691 or email us at twomemo.mail@gmail.com within 7 days of delivery.
  2. Share your order number and clear photos of the issue, and an unboxing video if you have one.
  3. Once we confirm the issue, we’ll reprint and ship a replacement at no extra cost. We may ask you to return the original item; if so, we’ll arrange the pickup.

Requests made more than 7 days after delivery, or for items that have been washed, worn or altered, may not be eligible.

Not covered

  • Mistakes in the text, photos or details you provided (for example, a typo in the name you entered, or a low-quality or blurry photo).
  • Slight differences in colour between your screen and the printed garment.
  • Minor variations in print placement that are normal for custom printing.

Order cancellations

You can cancel your order only before it goes into production. To cancel, message us on WhatsApp as soon as possible. Once printing has started, the order can’t be cancelled.

Cash on Delivery orders

For COD orders, the advance paid to confirm your order is non-refundable once your order has gone into production, as the product is made specially for you. Refusing a COD parcel at delivery doesn’t qualify for a refund of the advance.

Refunds

If a replacement isn’t possible (for example, if an item is out of stock), we’ll issue a refund instead. Approved refunds are made to your original payment method within 7–10 business days. For COD orders, we’ll refund to your UPI ID or bank account.

Contact us

TwoMemo
Email: twomemo.mail@gmail.com
WhatsApp: +91 72198 98691
Address: Plot No. 305, In Front Of Nair Coal Services, Ramnagar, Marartoli, Nagpur, Maharashtra 440010, India