Shipping and returns
Outlines only. Each one needs a decision before launch, so nothing here is a promise yet.
DRAFT This page is placeholder copy. Replace each section with your real policy, confirmed against PrintX, before the store goes live.
Shipping
To decideEvery tee is made to order. State the artwork and print time, then the courier time, as a range. PrintX lists dispatch within 48 hours of the print file and 3 to 7 business days in transit within India.
Decide whether shipping is free, flat, or free above an amount, and say so here.
Replacements for misprints and damage
To decideState what you replace: wrong print, print defect, wrong size sent, or damage in transit. Ask for an unboxing photo or video within a set number of days, and say who pays return shipping in those cases.
Returns on personalised items
To decideMost makers do not accept change-of-mind returns on personalised tees. If that is your rule, say it plainly here. Do not show a money-back badge that the policy text contradicts.
Payment and COD
To decidePrepaid: full payment at checkout. COD: an advance paid online, balance on delivery. State what happens to the advance if the parcel is refused.
Privacy and customer photos
To decideSay how long uploaded photos are kept and that they are used only to make the order. Ask permission before using any customer photo in marketing.
Questions in the meantime? Ask on WhatsApp or see the Help page.